INDIA FIRST. HIGH EXPECTATIONS.

WIN CUSTOMERS.
EARN LOYALTY.
GROW SMARTER.

Bring a serious growth question. We bring research, a clear point of view and the willingness to challenge your plan. For ecommerce, fashion and value retail in India.

Make your case
Illustrative Indian fashion entrepreneurs reviewing an apparel sample

OUR CLIENTS

Commerce. Fashion. Retail. Expect more.

Flipkart
Myntra
AJIO
Snapdeal
Vishal Mega Mart
THE WORK THAT COUNTS

HARD QUESTIONS.
CLEAR ANSWERS.

Acquisition, retention, experience and research belong in one commercial conversation. Bring a real question. Expect a direct answer.

01

Marketing & growth strategy

Bring a growth target. Expect us to challenge the route.

  • Positioning & category opportunity
  • Go-to-market planning
  • Prioritised growth roadmaps
Explore growth strategy
02

Customer acquisition

Attention has to become a purchase worth keeping.

  • Search & demand strategy
  • Marketplace discovery
  • First-purchase conversion
Explore customer acquisition
03

Customer retention

Earn the next order. Give loyalty a reason.

  • Customer & cohort research
  • Lifecycle email & SMS planning
  • Loyalty & repeat purchase
Explore customer retention
04

Online solutions

Make your storefront pull its weight.

  • Mobile ecommerce experience
  • Marketplace readiness
  • Analytics & measurement
Explore online solutions
05

Market & consumer research

A strong opinion starts with evidence.

  • Consumer & competitor research
  • India category & catchment studies
  • Australia market-entry research
Explore market research
EXPECT A POINT OF VIEW

Ambition is
the start.
Evidence decides.

We question the target, the customer logic and the cost of getting there. If the evidence challenges the plan, the plan changes.

See how we think
01

Question

Customer. Category. Assumptions.

02

Commit

Priorities. Trade-offs. Ownership.

03

Test

Evidence. Economics. Next move.

JUDGE THE THINKING

REAL QUESTIONS.
VISIBLE ASSUMPTIONS.

Open the models. Examine the decisions, costs and trade-offs behind the growth question.

Examine the case studies

All case studies below are illustrative scenarios using synthetic data. They are not verified client engagements or achieved results.

EXPECT TO BE CHALLENGED

EVERY MOVE.
A REASON.

Pick a workstream. See the questions we ask before a plan earns more investment.

01Customer needs
02Category context
03Opportunity
RESEARCH IN THE GROWTH PLAN

Earn the right to choose a direction.

Bring the growth target. We examine the customer, category and buying occasion before deciding whether the opportunity holds up.

  • Customer and competitor research
  • Shopping mission and journey mapping
  • A clear opportunity brief
Examine research
LOCAL CONTEXT. HIGH STANDARDS.

INDIA.
EARN RELEVANCE.

A family wardrobe refresh. A first UPI order. A neighbourhood store visit. One national growth target can hide very different customer needs.

We examine the occasion, language, location and service expectations, then decide which growth moves deserve attention.

See our India point of view
Fictional Indian researchers reviewing customer interview cards
AI-generated editorial imagery.
THE PALLEDIAN STANDARD

CLEAR VIEWS.
HIGH
EXPECTATIONS.

We bring customer research, commercial judgement and digital expertise to the same table. Expect us to question what the business takes for granted.

We choose briefs where the question matters and the team is ready to act on the answer.

Know where we stand
OUR POINT OF VIEW

A POINT OF VIEW.
WITH SOMETHING TO SAY.

Direct thinking on the questions facing India’s commerce teams. Read it. Question it. Put it to work.

Read our point of view
FIT COMES FIRST

YOUR BRIEF.
OUR CALL.

We choose the briefs we take on. Tell us what you’re building, what needs to change, and why Palledian is the right fit.

Sending an enquiry doesn’t guarantee a reply. If there’s a fit, we’ll be in touch.

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EXPLORE PALLEDIAN

Find your angle.